I think the direct approach would be more effective. Singling out the individuals and asking them to be quiet or they will be asked to leave would be more effective, and would keep a postitive energy flowing through the crowd.
So, my answer is yes, people need to learn to behave at a concern, but I think there is a better way to handle it than walking off stage.
Michael
Agree completely. The majority of the audience is attentive. Bruce could admonish the offenders, thus humiliating and hopefully silencing them, and then return to the show. Or an announcement could be made prior to the opening. Walking off, while justified, is still a tantrum.
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